Ensuring product authenticity and quality by sourcing from trusted, authorized distributors.
We source all products from reputable, authorized distributors to guarantee genuine, high-quality items. We are not an official authorized reseller for all brands, but work with trusted distributors to ensure reliability. We take pride in offering high-quality products sourced exclusively from authorized distributors who work directly with the manufacturers to ensure all items are authentic, meet brand standards, and are backed by manufacturer warranties where applicable.
We only list products that we are authorized to sell under the terms set by our distributors and the brands they represent. This ensures our customers receive genuine products and can shop with confidence. If you have any questions about the sourcing of a specific product, feel free to contact us via our Contact Us page
At Arc Marine, we want you to be completely satisfied with your purchase. If you need to return a product, our policy allows for returns within 30 days of receipt. We'll provide the return shipping label and you'll mail the item to one of our warehouses. Please read the guidelines below to ensure a smooth return process.
If you would like to return a product, please contact us to initiate the return process and obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA cannot be processed.
A restocking fee of up to 15% may apply to certain returns depending on the item. Contact us for more information on applicable fees.
To request an RMA number or for assistance with your return, please reach out to our customer service team by email or chat. When contacting us, please provide your original order number, information on the product you are returning, and the reason for the return.
We will review your return request, and if approved, provide you with an RMA number and a return shipping label. Send the item in its original packaging to the address specified on the shipping label. Once we receive the returned item, we will notify you by email. Processing the return may take up to 7 business days. After processing is complete, we will initiate a refund to your original payment method. If a restocking fee applies, this will be deducted from the refunded amount.
Thank you for choosing Arc Marine!
SMS Text Module - North America
Maretron's SMS200 is a cellular modem that offers text message notifications from your vessel’s NMEA 2000® network to your phone. The SMS200 works together with Maretron's dedicated displays – DSM Series Displays or N2KView® based software running on either the MBB Series Black Box, TSM Series Touchscreen Displays, or a PC, to define programmable alert conditions from sensors interconnected on an NMEA 2000® network. The DSM Displays or N2KView® software instructs the SMS200 to connect to the cellular network and transmit an alert message to selected telephone numbers. Whether it is high bilge water, low battery voltage, unplugged shore power, or an opened hatch or door, the SMS200 quickly alerts you to conditions on board your vessel that require attention anywhere you have cellular network coverage.
You can also send a text message to your vessel and, with the proper sensors installed, the SMS200 will respond with status information including the vessel’s position, bilge status, battery voltage, shore power voltage, wind speed, inside temperature, and outside temperature. Additionally, N2KView can be configured to respond to text messages with more complex sentences to allow you to query virtually any NMEA 2000 parameter. You can specify command strings and the text of the corresponding response messages with parameters that are replaced dynamically by their values when the response message is sent.
The SMS200 works with most LTE services in North America, Mexico, and the Caribbean (consult cellular service providers for coverage details).
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